Information We Collect
We collect certain personal information to operate our website, process orders, and provide a safe and personalized experience. This may include contact details (such as your name and shipping address), order and transaction data, payment-related information processed securely by third-party providers, device identifiers and technical data (e.g., browser type, IP address, operating system), and usage patterns like pages visited or time spent on site.
How We Use Your Information
We use the information you provide or that we collect to fulfill your orders, communicate about your purchases, improve our website functionality and user experience, personalize content and recommendations, and support internal operations such as fraud prevention and analytics. When permitted by law and based on your preferences, we may also use your information for marketing purposes—including tailored promotions—via channels like email or online advertising.
- To process and deliver orders, including coordination with fulfillment and logistics partners
- To respond to inquiries and provide customer support
- To analyze site performance and user behavior using trusted analytics tools
- To develop new features and refine our product offerings
- To send updates, offers, and relevant communications (with your consent where required)
Sharing With Service Providers and Business Partners
We work with carefully selected third parties who help us run our business. These may include payment processors, shipping carriers, IT infrastructure providers, analytics platforms, and marketing partners. We only share the minimum information necessary for them to perform their services—and always under contractual obligations that safeguard your data. We do not sell your personal information to advertisers or unrelated third parties.
International Data Transfers
Because our business operates globally, your personal information may be transferred across borders, including to countries outside the European Economic Area. When such transfers occur, we implement appropriate safeguards—such as standard contractual clauses—to ensure your data remains protected in line with applicable privacy laws.
Your Rights Under GDPR
If you are located in the European Economic Area, you have certain rights regarding your personal data, including the right to access, correct, delete, or restrict processing of your information; the right to data portability; and the right to object to certain types of processing (e.g., direct marketing). You may also withdraw consent at any time. To exercise these rights, please reach out to us through our online contact options.
Cookies and Tracking Technologies
We use cookies and similar technologies—such as pixel tags and local storage—to enhance site functionality, remember your preferences, understand how visitors interact with our site, and support targeted advertising. Some cookies are essential for core features (like shopping cart persistence), while others help us measure performance or serve relevant content. You can manage cookie preferences through your browser settings or via our cookie banner when available.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy—including order fulfillment, legal compliance, tax requirements, dispute resolution, or operational needs. In most cases, active account and transaction data is retained for up to 30 days after order completion unless extended for legitimate business or regulatory reasons.
Children’s Privacy
Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a child without appropriate parental consent, we will take steps to delete that information promptly.
Contact Information
If you have questions or concerns about this Privacy Policy or how we handle your personal information, you can get in touch with us through our online contact options at https://www.calmspiritvibe.com. For privacy-specific inquiries, please use the designated contact form or reach out via the available support channels on our website.