Refund Eligibility
To be eligible for a refund, your request must align with the terms outlined in this policy. Refunds are considered on a case-by-case basis and depend on factors including the type of item, its condition upon return, and the reason for the return. Not all products qualify for refunds—certain categories (e.g., personalized, digital, or hygiene-sensitive items) may be excluded. We assess each request fairly and transparently, always prioritizing both customer satisfaction and operational fairness.
Return Time Frame
You may initiate a return within 30 days of receiving your order. This window begins on the date your package is marked as delivered by the carrier. Requests submitted after this period cannot be accommodated, as inventory, logistics, and quality control processes rely on timely returns.
Condition of Returned Items
For a return to be accepted, items must be unused, undamaged, and in their original condition—including all tags, packaging, accessories, and documentation. If an item shows signs of wear, use, or damage, or if components are missing, we may decline the return or adjust the refund amount accordingly. Please ensure items are securely repackaged before shipping back to us.
Refund Processing Time
Once we receive and inspect your returned item, we aim to process your refund within 7 business days. The time it takes for the refund to appear in your account depends on your financial institution or payment provider—typically 3–10 additional business days for credit or debit cards, and slightly faster for electronic wallets.
Exchanges and Restocking Fees
We may offer exchanges in select cases—such as when an item arrives damaged, defective, or differs significantly from its description—or when size or fit issues arise with apparel or footwear. Exchanges are subject to availability and are evaluated per order. No restocking fees apply to standard returns that meet our eligibility criteria; however, adjustments may occur if items are returned incomplete or outside policy guidelines.
Contact Information
If you have questions about a return or need assistance initiating one, please reach out through our online contact form at https://www.calmspiritvibe.com/contact. You’ll receive a response within one business day. For faster support, you may also use our live chat feature during store hours. Through these channels, we can provide personalized guidance—including instructions for obtaining your return address if needed.
Return Shipping Responsibility
Return shipping costs are generally the responsibility of the customer. However, if your return is due to an error on our part—such as a shipment mismatch, defect, or missing item—we’ll cover the return postage and provide a prepaid label upon approval. In other cases, such as change-of-mind returns, customers arrange and pay for return shipping. For high-value items (e.g., those valued at $75 USD or more), we recommend using a trackable, insured shipping method and retaining your proof of dispatch until the return is confirmed.